mediabola78 Casino & Sportsbook Data Care
This page describes what we collect when you use mediabola78 and how we keep that data protected. Our approach to privacy is straightforward: we collect only the information necessary to verify your identity, process your payments, and deliver our services. We do not sell your personal information, and we apply industry-standard encryption to all sensitive data.
When you open an account at mediabola78, you provide your email address and create a password. During verification, you upload identity documents and a utility bill showing your address. We store these documents securely and use them only to confirm who you are and to comply with financial regulations. Our servers may sit outside your jurisdiction, but all data transfers are encrypted end-to-end.
We operate mediabola78 across multiple regions, including Indonesia (with users in Jakarta, Surabaya, Bandung, Medan, and Semarang). Local data protection laws may vary, but we apply consistent privacy standards across all jurisdictions. If you have questions about how your data is handled, our multilingual support team can explain our practices in detail.
What we collect and why
We collect your email address, username, password hash, and phone number (optional) when you register. We use this contact information to send you account notifications, withdrawal confirmations, promotional offers, and password-recovery links. You can opt out of marketing emails at any time via your account settings, but we will continue to send transactional emails (login alerts, payment confirmations, account updates).
During identity verification (KYC), we ask you to upload a government-issued ID (Indonesian KTP, passport, or equivalent) and a utility bill or bank statement. We store these documents in an encrypted vault and use them only to confirm your identity and verify your address. We retain these documents for the duration of your account and for a retention period after closure, as required by anti-money-laundering regulations.
We log your account activity: login times, game plays, deposit and withdrawal requests, bonus claims, and communications with our support team. We use these logs to detect fraud, investigate disputes, and improve our platform. Your activity data is tied to your account and is not shared with third parties except where legally required.
We collect technical data including your IP address, device type, operating system, and browser type. We use this information to prevent unauthorised access, detect unusual account behaviour, and comply with anti-fraud protocols. If you access mediabola78 from an unusual location or device, we may prompt you to re-verify your identity.
How we use your data at mediabola78
We use your personal information for account administration, transaction processing, and compliance with local gambling and financial regulations. When you request a withdrawal, we verify your identity against our records and confirm your payment method matches your account. This verification step typically takes 1–2 business days and helps prevent fraud and money-laundering.
We analyse your account activity (deposits, plays, bonuses) to calculate your loyalty tier and weekly cashback eligibility. This data remains internal to mediabola78 and is not shared with external marketing firms. We may use anonymised, aggregated statistics (e.g., "number of active accounts", "average play session length") for business reporting, but these reports do not identify you.
We send you personalised bonus offers based on your play patterns and account status. For example, if you have not logged in during Idul Fitri or Idul Adha, we may send a seasonal bonus offer. We also notify you about Liga 1, Piala AFF, and Piala Indonesia tournament schedules so you can track live-betting opportunities. You can disable these communications via your email preferences.
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You submit personal information
Email, phone, ID documents, and proof of address are encrypted immediately upon upload.
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We verify your identity
Our compliance team cross-checks your documents and confirms your details within 1–2 business days.
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Your account is activated
Once verified, you can deposit, play, and withdraw. Your data is retained in our secure database.
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We maintain records for compliance
Even after account closure, we keep your verified identity documents and transaction history as required by law.
Third-party data processors
We use external service providers to support our operations. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners online payment, e-wallet, mobile banking, local payment) process your deposit and withdrawal transactions. These partners receive only the minimum information needed to complete the transaction—your account identifier, amount, and timestamp. They do not have access to your identity documents or account history.
We also use cloud hosting providers to store encrypted account data. These providers operate data centres in multiple regions and apply security standards equivalent to ours. We have data processing agreements in place that prohibit them from using your data for any purpose other than hosting and backup.
Our anti-fraud and compliance software scans account activity for suspicious patterns. This software is operated by a third-party vendor but processes only anonymised transaction summaries, not your personal details. If fraud is suspected, we review the flagged account ourselves before taking any action.
Your rights on mediabola78
You have the right to access all personal information we hold about you. You can request a copy of your account data, identity documents, transaction history, and communication logs by contacting our support team. We will provide this information within 15 business days, free of charge.
You have the right to correct inaccurate information. If your phone number, address, or other contact details have changed, you can update them via your account settings. If you believe your identity documents contain errors, contact our compliance team, and we will review your request.
You have the right to withdraw consent for non-essential communications. You can disable marketing emails, promotional offers, and tournament notifications via your account preferences. However, we will continue to send essential transaction notifications (deposits, withdrawals, account alerts) regardless of your communication preferences.
You have the right to request deletion of your account and associated data, subject to legal and compliance obligations. If you request account closure, we will disable your login and mark your account as inactive. Your identity documents and transaction history will be retained for the retention period required by anti-money-laundering rules, typically 5–7 years. After that period, we will securely delete your data.
Cookies and tracking
Our platform uses cookies to maintain your login session and remember your preferences (language, dark mode, game filters). These are essential cookies and do not require explicit consent. We do not use cookies to track you across other websites.
We do use Google Analytics to measure how visitors interact with our site (pages visited, time spent, browser type). This data is aggregated and anonymised and does not identify you personally. You can disable Analytics tracking via your browser privacy settings.
Data security and retention
We encrypt all data transfers using TLS (Transport Layer Security) protocol. Your password is hashed using a one-way algorithm, so we cannot read it—only you know your password. Identity documents and utility bills are stored in an encrypted vault and are accessible only to our compliance team on a need-to-know basis.
We perform regular security audits and penetration testing to identify vulnerabilities. We apply software patches and security updates promptly. Our data centres maintain physical security measures including access controls, CCTV monitoring, and climate control to prevent damage.
We retain your account data for as long as your account is active, plus a defined period after closure. Identity documents and anti-money-laundering records are retained for 5–7 years as required by law. Transaction logs are retained for at least 3 years. After retention periods expire, we securely delete or anonymise your data.
Contact and complaints
If you have questions about our privacy practices, contact our multilingual support team via email or live chat. We respond to data privacy inquiries within 5 business days. If you believe we have violated your privacy rights or handled your data improperly, you may file a complaint with our Data Protection Officer. We will investigate and respond within 30 days.
You also have the right to lodge a complaint with your local data protection authority (in Indonesia, the relevant authority is the Office of the Minister of Communication and Informatics). We are committed to resolving privacy concerns and welcome your feedback on how we can improve our data practices.